1
Intake call or written brief
You describe the database engine, approximate table count, deadline, and whether the pain is model shape or query latency. We confirm fit and send a fee band from the rates page within two business days.
How we work
From enquiry to handover
A predictable path so your engineers know when to block calendar time and what artefacts to prepare.
2
Statement of work and deposit
Fixed scope, deliverables, and confidentiality terms are signed electronically. A 40% deposit reserves the review window; balance is due on delivery unless retainer terms apply.
3
Secure artefact transfer
Schema dumps, anonymised slow-query logs, and diagrams upload to your preferred bucket or our encrypted share. We never ask for production write credentials.
4
Quiet review period
Consultants work offline except for one or two clarifying email threads. Mid-engagement calls are available on retainer plans only, to protect deep-focus analysis time.
5
Report and walkthrough
You receive the written deliverable, then schedule the included video session to debate priority order. Optional pairing hours can be added for implementation support.
6
Close-out
Staging copies are deleted, final invoice sent, and you keep perpetual rights to internal use of the report. Follow-up questions within fourteen days on the same scope are answered by email at no charge.